Free U.S. shipping
code: PILLOWSHIP
Free U.S. shipping
code: PILLOWSHIP

POLICIES

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TERMS & CONDITIONS

Thank you for visiting www.holos.design. Please review the following terms and conditions that govern your use of our site. Since Hólos Architecture + Design may revise this agreement at any time, you should visit this page periodically to review the terms of your use. If you have any questions concerning any of our policies, please contact us at shop@holos.design.

SECTION 1 – WEBSITE TERMS & CONDITIONS
This website (www.holos.design) is operated by Hólos Architecture + Design. Throughout the website the terms “we”, “us” and “our” refer to Hólos Architecture + Design (the “Company”). By using and shopping at our website, you agree to the following terms and conditions (“Terms and Conditions”). Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using the website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.

SECTION 2 – COPYRIGHTS
Please do not copy images or content found on the website. The entire content displayed on this website, including but not limited to text, graphics, logos, button icons, and images is copyrighted as a collective work under the United States and international copyright laws, and is the property of the Company. The collective work includes works that are licensed to the Company. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website is strictly prohibited, unless authorized in writing by the Company.

SECTION 3 – PRODUCTS
Certain products or services may be available exclusively online through our websites. These products or services are offered in limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of the products offered on our websites. We cannot guarantee that the display on your computer or device will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions and prices for our products and services are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service, or to refuse any order you place with us, at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you through our websites will meet your expectations, or that any errors will be corrected.

SECTION 4 – USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through www.holos.design shall become and remain the property of Hólos Architecture + Design. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

SECTION 5 – LIMITATION OF LIABILITY
The Company, its officers, directors, employees, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if the Company has been advised of the possibility of such damages. Certain state laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights. 

SECTION 6 – INDEMNIFICATION
You agree to indemnify, defend, and hold Hólos Architecture + Design, its subsidiaries, partners, founders, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees), or demands made by any third party due to, or arising out of, or in any way connected to your access to or use of the websites or content, or your violation of these Terms of Service.

PRIVACY POLICY

At Hólos, we care about the privacy of our customers and are committed to protecting their personal information.
Our Privacy Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

SECTION 1 – INFORMATION COLLECTED
We use lawful means to collect personal information directly from our customers such as name, postal address, telephone number, financial information, and email address, depending on how they shop or interact with us. Information collected is solely used to provide customer service, and perform other necessary business functions and activities.

SECTION 2 – CONSENT
Please be assured, we will not collect or process your personal information without your consent.  We will ask for your express consent where required. You may withdraw your consent at any time by emailing us at shop@holos.design.

SECTION 3 – ACCESS
If you would like to know what information we hold about you, please contact us at shop@holos.design. If you discover that there is an error or information is missing, please notify us and we will try to correct this information as soon as possible.

SECTION 4 – COOKIES
When you visit the Hólos website, our site will automatically send you a “cookie”. A cookie is a small piece of text sent from a web server to your computer and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

SECTION 5 – DISCLOSURE
We may disclose your personal information if we are required by law to do so.

SECTION 6 – SECURITY
We take reasonable measures to protect the personal information collected on our websites. Of course, no method of transmission over the Internet or electronic storage is 100% secure. As we deem appropriate, we use security measures consistent with industry standards. However, we cannot guarantee the security of our databases, nor can we guarantee that information you provide us won’t be intercepted during transmission over the Internet.

SECTION 7 – POLICY UPDATE
Holos may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on our website.
If our business undergoes a fundamental change such as, for example, a sale, merger, or transfer of all or a portion of our business or assets, we may disclose your personal information to the other parties in the transaction so that we may continue to provide products and services to you.

SECTION 8 – QUESTIONS AND CONTACT INFORMATION
We welcome your feedback and questions about this Policy. If for any reason you wish to contact us, please send us an email at shop@holos.design.

SHIPPING & RETURNS

RETURN POLICY
Customer satisfaction is our topmost priority, and this doesn’t simply end with purchasing an item. We want to make returning a purchase as seamless as possible for our customers. If you are unsatisfied with our product, we will refund your payment, less shipping and handling. You will need to notify us within 7 days of purchase to be eligible. Items must be unwashed and unused.
Please notify us by email at shop@holos.design stating item details and reason for return.

DEFECTIVE OR DAMAGED ITEMS
Here at Hólos, our standard for quality is uncompromising. However, there are rare incidents when products are damaged in transit or make it through quality checks without being noticed. If you have received a defective or damaged item, please let us know within 7 days of receipt so we can replace it for you. Don’t worry – shipping charges are on us, both for the returned item and the replacement item. Simply notify us at shop@holos.design with details of the damage, and attach a picture of it.

DOMESTIC SHIPPING
All orders are shipped from the United States and can be delivered throughout the contiguous United States and Minor Outlying Islands. Orders will be shipped 24-48 hours after placement unless noted otherwise. Estimated shipping costs can be generated on the checkout page.

INTERNATIONAL SHIPPING
At this time, our international shipping is limited only to Canada. We are working on expanding our range in the near future and will update our foreign shipping policy accordingly.

NEED MORE HELP?
We are here to help! Send us an email at shop@holos.design for a speedy response.

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